Aug 11, 2022
This is Chapter 26 in the book 'Walking Tour Guiding - the ultimate handbook'.
This is the start of Section 5 of the book - starting to create YOUR walking tour.
My advice is simply to start with an easy theme or topic. This makes it easier for you to research and, as you learn and grow your knowledge, you can expand...
Aug 1, 2022
This is Chapter 25 in the book 'Walking Tour Guiding - the ultimate handbook'.
Difficult questions come up in all customer service scenarios. It is a tough topic, but a good guide is able to remove their emotion and understand why the person is asking the question. That will help answer a difficult...
Jul 25, 2022
This is Chapter 24 in the book 'Walking Tour Guiding - the ultimate handbook'.
This chapter is all about answering questions. I think all these ideas can be used in customer service roles, in meetings, with teams and in any organisation to help others feel listened to and understood.
Remember you can get your copy of...
Jun 26, 2022
This is Chapter 23 of 'Walking Tour Guiding - the Ultimate Handbook'.
Group management is not always easy, but with experience you will learn what size group works well for you.